HR Operations -Employee Lifecycle - South Africa Region

Job description

**Job Description** 2. HR Shared Services & Employee Support3. HR Data Management4. Payroll Coordination5. Benefits Administration6. Compliance & Governance7. Reporting & Analytics8. Vendor & Stakeholder Management9. Process Excellence & Automation - Employee Lifecycle Management - Manage end-to-end employee lifecycle processes including: - Pre-onboarding - Onboarding - Employee movements - Promotions - Transfers - Leave administration - Offboarding and separation - Ensure all employee records are maintained accurately in HR systems. - Generate and issue employee letters, contracts, addendums, and employment-related documents. - Serve as the first point of contact for employee HR queries. - Manage cases received through HR Helpdesk, Service Desk, HR Mailbox, and self-service platforms. - Ensure adherence to defined SLA and quality standards. - Drive excellent employee experience through timely query resolution. - Maintain accurate employee master data in HRIS systems such as Oracle Fusion, SAP SuccessFactors, Workday, or similar platforms. - Conduct regular audits to ensure data integrity and compliance. - Support organizational restructuring and mass employee data changes. - Coordinate monthly payroll inputs and validations. - Ensure accurate processing of: - New hires - Employee exits - Salary changes - Incentive payouts - Overtime - Deductions - Benefits updates - Resolve payroll-related employee queries in collaboration with payroll vendors and finance teams. - Administer employee benefits programs, including: - Medical aid - Pension/provident fund - Group life insurance - Disability benefits - Wellness programs - Coordinate employee enrollments, changes, and vendor escalations. - Ensure HR operations comply with: - South African Labour Relations Act (LRA) - Basic Conditions of Employment Act (BCEA) - Employment Equity Act (EEA) - Protection of Personal Information Act (POPIA) - Skills Development Act - Relevant payroll and tax regulations - Support internal and external audits. - Maintain proper documentation and audit readiness. - Prepare and maintain HR dashboards and reports. - Analyze HR operational metrics including: - Headcount - Attrition - SLA performance - Turnaround times - Employee lifecycle statistics - Provide monthly management reports and insights. - Coordinate with: - Payroll vendors - Benefit providers - Background verification partners - Compliance agencies - Monitor vendor performance against contracted SLAs. - Escalate and resolve service delivery issues. - Identify process improvement opportunities. - Drive standardization and automation of HR processes. - Support implementation of HR technologies, workflow automation, and AI-driven HR solutions. - Develop SOPs, process maps, and knowledge articles. **Responsibilities** NA **Qualifications** **Education** - Bachelor's Degree or Masterin Human Resources, Business Administration, Industrial Psychology, or related field. - Postgraduate HR qualification preferred. **Experience** **HR Operations Specialist** - 4–6 years of HR Operations/HR Shared Services experience. **About Us** At Zensar, we’re *“experience-led everything”* . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: *Together, we shape experiences for better futures* . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is *ONE with Client* - a set of four core values that reflect who we are and how we work: *One Zensar, Nurturing, Empowering, and Client Focus* . Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.