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Job Title: HR Operations Role Overview An HR Operations Manager oversees the day-to-day administrative, transactional, and technological functions of an HR department. They are the backbone of the HR team, streamlining workflows, managing payroll and benefits, ensuring legal compliance, and ensuring data integrity within Human Resources Information Systems (HRIS). Key Responsibilities Core Responsibilities • HRIS & Systems Management: Oversee HR software (e.g., Workday, BambooHR), ensuring data governance, user permissions, and accuracy across the employee lifecycle. • Payroll & Benefits Administration: Coordinate with Finance and external vendors to process payroll accurately and administer employee benefits (health insurance, retirement, etc.). • Process Optimization: Standardize HR Standard Operating Procedures (SOPs) and drive workflow automation to reduce cycle times, errors, and administrative burdens. • Compliance & Risk Management: Monitor adherence to local labor laws and internal corporate policies. Manage documentation for audits and statutory filings. • HR Metrics & Analytics: Develop and track key HR metrics (turnover, absenteeism, time-to-hire) and build data dashboards to support leadership decision-making. • Vendor Management: Manage relationships with external vendors for background checks, payroll, benefits, and HR tech platforms. Team Leadership: Supervise, mentor, and schedule HR operations staff to guarantee Service Level Agreement (SLA) adherence and high-quality employee support. Key Performance Indicators (KPIs) • Transaction turnaround time (TAT): Speed at which employee requests and lifecycle changes are resolved. • Payroll accuracy: On-time processing and zero-error rates in payroll cycles. • Data quality: Low error rates and positive outcomes in internal/external audits. • Employee satisfaction (CSAT): High ratings on internal HR Help Desk tickets. Typical Qualifications • Education: Bachelor's or Master's degree in Human Resources Management, Business Administration, or a related field. • Experience: 35 years of progressive experience in HR operations, with a strong background in HRIS, compliance, or payroll. • Skills: Proficiency in HRMS platforms, advanced process design capabilities, strict attention to detail, and analytical problem-solving.