HR Solutions Services Associate IV

Job description

**Job Track Description:** - Performs tasks based on established procedures. - Uses data organizing and coordination skills to perform business support or technical work. - Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** - Has advanced and specialized expertise within a range of analytical or operational processes. - Completes assignments and facilitates the work of others. - May coordinate assignments beyond work area. - Proposes improvements to processes and methods. - Acts as a lead, coordinating the work of others, but is not a supervisor. - Works autonomously within established procedures. **Functional Knowledge** - Has developed skills in a range of processes, procedures, and systems. - Acts as a technical expert in some areas. **Business Expertise** - Understanding of how best teams integrate and work together to achieve company goals. **Impact** - Impacts a team, by example, through the quality service and information provided - Suggests work procedure and practice enhancements to improve efficiency. **Leadership** - Serves as a team lead. - May allocate work to team members. - Provides subject matter guidance to junior team members. **Problem Solving** - Provides solutions to atypical problems with little or no precedent. **Interpersonal Skills** - Exchanges information and ideas effectively. **Responsibility Statements** - Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. - Resolves telephone and chat inquiries quickly. - Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. - Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. - Provides information to employees and HR on matters pertaining to personnel forms and records. - Initiates appropriate actions as required by HR or employee. - Advises on benefit plan options. - Performs other duties as assigned. - Complies with all policies and standards.