Huawei OCS Support Analyst

Tata Consultancy Services · Bengaluru, Karnataka, India - Chennai, Tamil Nadu, India - Hyderabad, Telangana, India

3–10 yrs experiencefull_timePosted 2 days ago

Job description

- Analyze logs/traces, resolve incidents, and coordinate with vendor teams. - Perform system upgrades, patches, and performance tuning. - Troubleshoot faults and resolve issuesrelated to charging and rating processes. - Handle customer complaints, support on-call, and develop SOPs. - Deep technical troubleshooting and code-level analysis for problem resolution for complex issues. - Good experience in telecom charging/billing with Huawei OCS. - Expertise in charging architectures, convergent billing, IN platforms, and service integration