Hub Sales Manager/Hub Ops Manager - Bangalore/Pune

Job description

**Role:** Hub Sales Manager/Hub Ops Manager **Location:** Bangalore/Pune Point of Contact: Mansi (9211761668) The Hub Manager plays a crucial role in enhancing customer experience at our retail hub by managing operations efficiently and ensuring seamless support for customers in their car buying journey. This role involves leading a team, handling inventory, engaging with customers, and driving sales through exceptional service. **Key Responsibilities:** - Manage and allocate slots for customer walk-ins and visits. - Lead and oversee a team of Relationship Managers at the hub. - Schedule **Home Test Drives (HTD)** efficiently. - Build strong relationships with customers at the retail hub by understanding their needs and providing suitable recommendations. - Oversee hub inventory management and ensure availability of required stock. - Engage with customers, conduct test drives, and negotiate as needed. - Address and resolve customer issues in a timely manner to enhance satisfaction. **Requirements:** - 4-5 years of relevant experience in **B2C sales and operations**. - At least **2 years of team management experience**. - **Graduate degree** in any relevant field. - Strong verbal communication skills in **English, Hindi, and the regional language**. - Proven track record in **customer service, negotiation, and problem-solving**.