Human Resource Manager - Holiday Inn Chennai

Job description

We are a people powered business. So, we’re looking for a HR Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result. **What is the job?** As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life **.** **Your day to day** People - Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey - Educate and train managers on HR disciplines to foster productivity and enhance performance - Welcome and conduct new team member orientation - Oversee maintenance of accurate and up-to-date personnel files and records for all employees - Ensure hotel or company hiring standards and applicable laws and regulations are followed - Build great relations with outside contacts Financial - Help create the Human Resources department budget and control expenses - Monitor staffing to manage costs Guest Experience - Develop creative ways to inspire and motivate team members to provide guests with a unique experience - Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction - Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business - Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community - Ensure compliance with relevant employment laws, policies and procedures - Conduct annual HR compliance/standards self-audit - Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i - Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues - Other ad-hoc duties – unexpected moments when we have to pull together to get a task done Accountabilities This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel **What We Need From You** - High school diploma / secondary education / equivalent - 2 years’ related experience in Human Resources, or an equivalent combination of education and experience - Some college courses in Human Resources, Employment Law or related field preferred. - Must speak fluent English - Other languages may be preferred **How do I deliver this?** **We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.** Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. - True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests - True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. **What we offer** *Adjust this section to reflect what your hotel offers* Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.