Hypercare Coordinator (Contingent)

Job description

**Responsibilities** · Manage complete MQL processing including intake, accurate Salesforce recording, and 24‑hour lead acceptance. · Qualify incoming leads using standardized scripts and predefined sales questionnaires. · Allocate qualified leads promptly to the appropriate sales representatives. · Conduct systematic follow‑ups with customers and sales teams to ensure lead progression. · Monitor leads open beyond 7 days and drive timely action through sales team engagement. · Execute NPS surveys with customers on scheduled timelines and ensure completion. · Analyze NPS results (Promoters, Passives, Detractors) and share insights with the Marketing Manager. · Track overall NPS performance to maintain scores above the defined target threshold. · Collaborate closely with the EMEA Hypercare team to align with global Hypercare standards. · Ensure strict adherence to the established Hypercare workflow and compliance across touchpoints. **Basic Qualifications** · Graduation or Post Graduation in Marketing or sales related area is preferred **Travel & Work Arrangements/Requirements** Work from Office (New Delhi HO) Pay: ₹10,114.93 - ₹34,891.36 per month Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund Work Location: In person