IDM Analyst - Engineer - IT-1

Job description

The ideal candidate will manage user access provisioning, deprovisioning, and ensure secure access management processes. **Key Responsibilities:** - Process user access provisioning and deprovisioning requests via IDM tools. - Assign roles based on subprocess and department. - Handle ServiceNow tickets for access creation, modification, and deactivation. - Provide email support for access-related queries and MFA setup assistance. - Ensure timely processing of deactivation requests (within 24 hours). - Maintain compliance with access control policies and SLAs. **Required Skills & Qualifications:** - Experience with IDM tools and user access management. - Familiarity with ServiceNow or similar ITSM platforms. - Understanding of IT security principles and access control. - Good communication skills for email and ticket-based support. - Ability to manage multiple requests with attention to detail. **Preferred Qualifications:** - Prior experience in IAM roles. - B.Tech/BCA preferred (any graduate acceptable).