IDM T3 Specialist

Job description

The Identity and Access Management (IAM) team provides services for Nokia''s workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are looking for an experienced NetIQ IDM and/or Saviynt IGA specialist to join our third-tier support team. The ideal candidate will possess the expertise to independently troubleshoot and resolve complex service problems and escalated incidents within our Identity Management services. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN • Solve complex/technical problems in IDM services • Support the deployment of IDM service updates and enhancements • Assist with infrastructure and server upgrades • Monitor the current environment and take proactive actions to maintain the service • Mentor junior team members • Interface with IDM T2, Service Delivery Management, and surrounding subject matter experts. Qualifications Must-Have: • Bachelor''s degree in computer science, with 6+ years of hands-on experience with Identity management systems and 2+ years of hands-on experience using NetIQ IDM and/or Saviynt IGA product suite. • Strong understanding and hands on experience with NetIQ Identity Manager Engine, Drivers, Remote Loader, iManager, User App, Workflows, Policies, Drivers (User app, AD, Role and Resource, etc.) • Strong understanding and hands on experience with Saviynt Enterprise Identity Cloud • Strong knowledge on Active Directory and eDirectory (LDAP) • High proficiency with Unix/Linux operating system commands, utilities, and scripting (PowerShell, JavaScript, Python, etc.) • Experience in implementing SSL/self-signed certificate and encryption/decryption of keys and SQL experience. Nice-To-Have: • Database(Oracle, PostgreSQL) experience • Strong understanding of LDAP v3 directory services • Strong understanding of Privileged access management (PAM) using CyberArk • Knowledge on cloud services, such as GCP and Azure • Fluent verbal and written English language and communication skills