IFO-Infrastructure Others 1 Professional

Job description

Job Title: IFO-Infrastructure Others 1 Job Code: 14028 Country: IN City: Mumbai Skill Category: India CMT Description: **Role summary** Nomuras Chief Transformation Office (CTO) International Change is hiring a Mumbai (Powai)-based Vice President to join the Client Initiatives portfolio, extending our Client Transformation and Strategy (CTS) programme. This is a hands-on, delivery-accountable role leading end-to-end delivery of client experience and client lifecycle change initiatives across Nomuras Wholesale client franchise (Global Markets and Investment Banking) owning named projects from initiation to go-live, applying strong PM/BA discipline (JIRA, Confluence), and partnering with stakeholders across Front Office, Operations, Credit and Legal. We are looking for someone with Client Experience credentials across the Wholesale franchise (GM and IB) and a track record of delivering data- and AI-enabled change in a global, matrixed environment. **Department overview** International Change, within the Chief Transformation Office (CTO), drives strategic transformation across Nomuras Wholesale business and Corporate Functions. We deliver enterprise-wide initiatives that shape the firms future through excellence in project execution and investment governance; deep partnership with business, technology and corporate stakeholders; and seamless collaboration between International and Japan. Our delivery approach combines deep content and domain knowledge with strong execution prowess and practical experience, translating strategic vision into measurable results. This role sits within the Client Initiatives portfolio an extension of the CTS programme which delivers client lifecycle and client experience change in support of Client Account Management (CAM), a Wholesale function spanning Global Markets (GM) and Investment Banking (IB). The portfolio spans client governance, client strategy & analytics and (AI-enabled) client document management; CRM and sales tooling; and client data integration, delivered by a distributed team across India (Powai), London and New York and working closely with Front Office, Operations, Credit and Legal stakeholders. **Role purpose** This is an incremental, hands-on and delivery-accountable VP role within the Client Initiatives portfolio, extending the CTS programmes delivery capability. The successful candidate will lead end-to-end delivery of client experience and client lifecycle change initiatives spanning client onboarding, KYC, client data and client servicing owning a defined set of named projects from initiation through to business go-live and benefits realisation. This is a delivery-accountable role owning named projects end-to-end not a floating portfolio or oversight role. In addition to direct project delivery, the role includes matrix management of delivery-team members within a distributed, multi-region team. The role demands strong PM/BA discipline, confident stakeholder management at business-owner level, and genuine comfort operating in an AI- and data-enabled change environment, partnering across Front Office, Operations, Credit and Legal. **Key objectives critical to success** - Take end-to-end delivery accountability for a defined set of named projects owning scope, plan, timeline, budget and quality from initiation to business go-live and benefits realisation. - Maintain scope and target business outcomes with the Accountable Executive and sponsoring stakeholders, validating that planned project outputs deliver those outcomes. - Apply rigorous PM/BA discipline requirements capture and traceability, current- and future-state process design, functional design, options analysis, and clear remediation requirements managed through JIRA and Confluence. - Provide matrix management to project and business analysis staff within the distributed, multi-region delivery team. - Run project-level governance and feed programme governance forums and steering committees with honest, transparent status, risk and issue reporting. - Manage vendor delivery and oversight, including UAT, release readiness and commercial discussions on phased scope. - Proactively manage cross-project dependencies, conflicts and scope changes across a multi-region delivery team. - Identify, mitigate and escalate delivery risks and issues, working collaboratively to resolve blockers and keep releases on track. **Required experience & skills** **Experience** - 7+ years managing complex, cross-functional change programmes and projects in financial services, coordinating across Front Office, Operations, Corporate Functions, Technology and vendor partners. - Client Experience credentials across the Wholesale franchise direct experience delivering client experience and client lifecycle change across Global Markets and Investment Banking, comfortable working across Front Office, Operations, Credit and Legal. - Proven track record delivering projects end-to-end across multiple geographies and business units. - Strong working knowledge of client onboarding, KYC and entity / client data management domains, including onboarding and KYC business processes, workflows, controls, data mapping and lifecycle events. - Exposure to regulatory-driven client lifecycle change is advantageous. - Experience managing both direct project delivery and the coordination layer above it, operating effectively at both tactical and strategic levels. - Comfort delivering AI- and data-enabled change (workflow automation, CRM/Salesforce, analytics and reporting, document management). **PM/BA discipline & tooling** - Formal PM-BA practices and artefacts business requirements and functional specifications, requirements traceability, documentation and sign-offs, workshop facilitation, and current/future-state process design. - Hands-on fluency with JIRA and Confluence; comfortable owning feature- and bug-level delivery tracking. - Familiarity with multiple delivery methodologies (e.g. Agile, PRI