Immediate Hiring For Dispute

Job description

**Responsibilities** - Lead and supervise a team of 10-12 dispute analysts to meet productivity and quality goals. - Ensure compliance with card network regulations (Visa, Mastercard, Maestro, Pulse, AMEX) and MQ policies. - Review escalated cases and provide guidance to analysts for complex dispute resolutions. - Oversee workflow management, queue balancing, and SLA performance. - Analyze chargeback trends and implement preventive measures to reduce losses. - Ensure adherence to client-specific chargeback processes and industry regulations. - Review escalations and ensure timely resolutions. - Support new process transitions and client onboarding. - Participate in audits and implement corrective actions. - Collaborate with MQ stakeholders, quality assurance (QA) team, and Learning Experience (LX teams) to improve process performance. **Qualifications we seek in you!** **Minimum Qualifications** - Demonstrated experience in leadership or supervisory role for small to midsized teams. - Relevant experience in BPO operations, preferably in fintech or payment disputes. - In depth knowledge of chargeback workflows, card network rules (Visa, Mastercard, Maestro, Pulse, AMEX), and dispute lifecycle management. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Leadership, coaching, and team building capabilities. Knowledge of coaching techniques, constructive feedback methods, and adult learning principles - Ability to follow written procedures and apply critical thinking to resolve complex issues while mentoring others - Previous leadership experience or training with focus on empathetic leadership