Immediate Openings For Quality Analyst - Domestic - Navi Mumbai

Job description

Roles & responsibilities : Role : Senior Quality Analyst Process : Domestic process (voice/email/chat) Shift: Fixed shift Industry : BPO Location: Navi Mumbai • 1+ years documented experience as Quality Analyst is required. • Experience into Domestic Process & Customer service background is mandatory. • Hands on experience into 7QC is Preferred. • Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. • Coordinate for calibration sessions and adherence towards enhancing calibrated process. Shifts: Fixed shifts/Sat & Sun fixed off. Notice period: Immediate Joiner to 15 days preferred. Interested candidates please share updated CV to: Email: MobicaA@hexaware.com; Contact: 8807753839