Implementation Engineer

Job description

**Role Overview:** You will be the go-to technical partner for our customers, ensuring successful implementation and continuous value from Wingify’s solutions. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences. **What you'll bring:** - **Proven experience** in technical client-facing roles such as Technical Customer Success, Solutions Engineering, or consultancy within SaaS, scale-ups, or high-growth tech environments. - **Confidence** in working with modern technologies and frameworks (e.g., JavaScript, TypeScript). - **Eagerness** to teach and collaborate across technical and non-technical teams, manage multiple projects in parallel, and deliver tailored, scalable solutions that meet evolving client needs. **Tech Stack & Tools:** **JavaScript, REST APIs, Python, Jira, Slack, Confluence** **Role and Responsibilities:** - Manage the technical deployment of Wingify's Commerce solutions by guiding implementation through best practices, tailored recommendations, and hands-on support aligned with customer goals. - Build and maintain a seamless onboarding process in collaboration with Customer Success Managers, ensuring successful rollouts in a fast-paced, scale-up environment. - Drive product adoption and long-term technical success by partnering closely with Customer Success teams and enabling customers to translate complex requirements into scalable, sustainable solutions. - Lead solution design initiatives by developing Proof of Concepts, exploring innovative approaches to customer challenges, and contributing to continuous product improvement—particularly around Developer Experience. - Collaborate with internal teams (Product, Engineering, CX) and external stakeholders to convert feedback into actionable improvements and scalable practices. - Act as a technical mentor by simplifying complex concepts for non-technical audiences and championing a best-in-class customer experience throughout the lifecycle. Wingify is a remote-first company with more than $100M in revenue, serving over 4,000 customers worldwide, supported by a team of nearly 800 talented people across 11 global offices. We pride ourselves on innovation, customer focus, and a collaborative remote work culture. **Wingify is an equal opportunity employer.** We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.