IN_Director_Building Materials_Customer Consulting_Advisory_Gurgaon

Job description

**Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Managed Services **Management Level** Director **Job Description & Summary** At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. **Job Description & Summary**   A career within   Consulting   Services   will provide you with the opportunity to help our clients   leverage   transformation   to enhance their customer   experiences.   Shape how India’s industrial champions grow.  We are looking for a   Director   to lead   high impact   customer, sales, marketing,   service   and growth transformations for leading players in Auto, Building   Materials   and Industrial Products. This role sits at the intersection of strategy, sales, marketing, service,   digital   and execution on the ground.    **\\*Responsibilities:** **1. Lead client transformations across sales,   marketing   and service**   Partner with CXOs and business heads to define the customer, sales, marketing, and service transformation agenda.   Translate board room ambition into clear roadmaps with   measurable   impact across revenue, acquisition, retention,   loyalty   and service experience.   **2. Design winning commercial and growth strategies**   Develop growth,   market entry   and   go to market   strategies for priority segments and channels.   Shape programs on channel and influencer strategy, distribution expansion, salesforce effectiveness, trade marketing/ loyalty programs, key account management, and broader   route to market   optimization.   Support pricing and portfolio strategy to drive profitable, sustainable growth.   Lead omni-channel transformation – define the role of physical, digital and hybrid channels and create seamless customer and influencer journeys.   Drive e-commerce and marketplace acceleration where relevant (e.g., B2B platforms, e-retail, D2C), incl. assortment, content,   promotions   and partner management.   **3. Drive digital- and   AI led   transformation**   Identify   use cases where digital, data and AI can transform sales, marketing,   service   and channel performance.   Work with client and internal teams to design and implement solutions (e.g., digital tools for salesforce and influencers,   self service   portals, personalization engines,   next best action   models, performance dashboards).   Build adoption and embed new digital ways of working.   **4. Drive execution and impact on the ground**   Lead multi disciplinary teams to pilot,   scale   and institutionalize new practices across regions and channels.   Set up performance dashboards, review   cadences   and governance to ensure impact is delivered and sustained.   **5. Bring insight and innovation**   Use data,   analytics   and market research to uncover growth opportunities, customer pain   points   and channel gaps.   Stay ahead of sector trends (e.g., digital channels, influencer ecosystems, loyalty, productivity tools) and convert them into pragmatic, implementable solutions.   **6. Build capability – for clients and our firm**   Coach client teams on new processes, tools and   behaviours   across sales,   marketing   and service.   Mentor junior consultants and contribute to building our Customer Transformation practice.     \\* **Mandatory skill sets**   - Demonstrated   track record   / exposure to - Growth, market entry and   go to market   strategy. - Channel, distributor,   dealer   and influencer management (including loyalty and incentive programs). - Sales execution, salesforce   effectiveness   and key account management. - Marketing and brand / portfolio strategy, including activation and campaign effectiveness. - Cu