IN_Senior Associate_ Finance Managed Services_BT-Central_Advisory_Gurgaon

Job description

**Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Managed Services **Management Level** Senior Associate **Job Description & Summary** At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. **Job Description & Summary:**   We are   seeking   a dynamic and experienced **Manager – Finance Managed Services (Solutions & Transitions)**   to join our high-growth Finance & Accounting (F&A) outsourcing practice. This   role   is   responsible for   driving end-to-end solution design and seamless transition delivery for Finance Managed Services engagements. The incumbent will act as the key bridge between pre-sales/pursuits, transition execution, and steady-state operations — ensuring commercial viability, operational excellence, and client satisfaction across the lifecycle.     **Responsibilities:**   **🔷** 1. Solution Design & Pursuit Support  - Lead the end-to-end solutioning of Finance Managed Services deals (F&A BPO/BPS) including scoping, pricing, operating model design, and commercial   structuring . - Develop compelling, client-ready proposals, RFP responses, and solution presentations in collaboration with sales, commercial, and delivery teams. - Design target operating models (TOMs) across core finance towers: Record-to-Report (R2R),   Procure -to-Pay (P2P), Order-to-Cash (O2C), Financial Planning & Analysis (FP&A), and Treasury. - Define service delivery frameworks — onshore/offshore/nearshore models, headcount mix, SLAs/KPIs, and tooling/technology   stack . - Conduct solution workshops, orals/presentations, and client due diligence sessions during the   pursuit   lifecycle. 🔷   2. Transition Management & Delivery  - Lead and govern the transition of Finance Managed Services contracts from deal-sign to steady-state operations, ensuring   on-time , on-budget, and within- scope   delivery. - Develop and execute detailed Transition Project Plans (TPPs) including knowledge transfer (KT), process documentation, talent onboarding, and governance setup. - Manage stakeholder communication — client CFOs, Controllers, Finance Heads, and internal delivery/operations   leads . - Drive risk identification and mitigation during transitions, ensuring business continuity and zero-disruption commitments are met. - Establish operational readiness criteria and sign-off mechanisms before steady-state handover. - Oversee parallel run, mock run, and go-live phases ensuring quality benchmarks are achieved. 🔷   3. Transformation & Innovation  - Embed automation, AI/GenAI, and intelligent process automation (IPA) levers into solution and transition blueprints to drive cost efficiency and quality outcomes. - Partner with transformation and technology teams to incorporate tools such as SAP, Oracle,   BlackLine , Workday, Coupa, and RPA/AI platforms into managed service offerings. - Identify   continuous improvement   opportunities   post-transition and support delivery teams in achieving contracted outcomes. 🔷   4. Client Relationship & Stakeholder Management  - Build and sustain trusted advisor relationships with client finance leadership and key procurement stakeholders. - Lead governance meetings, business reviews, and escalation management during the transition period. - Act as a single point of accountability (SPOC) for client-facing   solution   and transition commitments. 🔷   5. Practice Development & Thought Leadership  - Contribute to developing reusable solution accelerators, transition playbooks, and pricing models for the Finance Managed Services practice. - Mentor and guide junior solutioning and transition team members. - Stay current with industry trends in Finance Shared Services, GBS (Global Business Services), and F&A outsourcing benchmarks.   **Mandatory skill sets:**     - **12+ years** of overall experience in Finance & Accounting with a minimum of **5–7 years