Incident Management 8th August 26 Walkin Bengaluru

Job description

**TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.** **What we are looking for** **Role: Incident Management** **Experience Range: 3 to 7 Years** **Location: Bengaluru** **Interview Date: 8th August 26 (09:00 AM to 12:00 PM)** **Interview Venue: Tata Consultancy Services, Think Campus, Phase II, Electronic City, Bengaluru, Karnataka 560100.** **Note-While coming for Walkin:-** · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises. **Must Have:** Incident Management / Request Management / Scout Experience Analyst - Deliver weekly status reports and a monthly retrospective report that includes: - Trend analysis - Insights on performance metrics - Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success. - Identify leading and lagging indicators related to process health. - Detect bottlenecks in existing processes. - Prioritize issues affecting workforce experience. - Analyze data specific to internal lines of business, functions, applications, and assignment groups. **Good to Have:** - Engage with the workforce through support channels (e.g., email, Slack). - Develop test plans for new capabilities related to business processes; conduct testing/validation as needed. - Create and update Jira stories based on findings. - Design process flows or modify existing ones as necessary. **Essential:** - Prepare data required for monthly governance routines. - Conduct compliance activities related to Incident & Request Management including control testing and updates. **Minimum Qualification:** - 15 years of full-time education - Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)