Incident Management

Job description

**Interview Mode : Weekend Walkin drive(Face to Face )** **Interview Date : 08 -Aug -26(Saturday )** **Note : Only candidates currently located in Bangalore should apply.** **Role :** Incident Management Experience : 3 to 7 years Location : Bangalore **Must have skills:** Incident Management / Request Management / Scout Experience Analyst - Deliver weekly status reports and a monthly retrospective report that includes: - Trend analysis - Insights on performance metrics - Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success. - Identify leading and lagging indicators related to process health. - Detect bottlenecks in existing processes. - Prioritize issues affecting workforce experience. - Analyze data specific to internal lines of business, functions, applications, and assignment groups. - Engage with the workforce through support channels (e.g., email, Slack). - Develop test plans for new capabilities related to business processes; conduct testing/validation as needed. - Create and update Jira stories based on findings. - Design process flows or modify existing ones as necessary. - Prepare data required for monthly governance routines. - Conduct compliance activities related to Incident & Request Management including control testing and updates.