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Job Description - -------------- About LMTEQ: LMTEQ is a global IT consulting firm specialising in ServiceNow solutions. As an Elite Partner with ServiceNow, building world-class digital transformation capabilities with innovation, customer obsession, and disciplined execution at the core. We're developing a next-generation delivery organisation that blends technical depth with project leadership. If you have the drive to lead projects, learn fast, and thrive in a dynamic environment, this role offers you the platform to grow. Roles and Responsibilities: * Act as the first point of contact for IT issues via the ITSM tool, email, chat, and phone, ensuring all interactions are logged as tickets. * Triage, prioritize, and resolve tickets (password resets, access issues, and troubleshooting). * Configure, deploy, and troubleshoot laptops, desktops, and peripherals (printers, monitors, CCTV cameras, fingerprint scanners) for new and existing employees. * Support employee onboarding and offboarding in coordination with HR, including user lifecycle management in O365 and Zoho: account creation/disablement, group memberships, license allocation, and access to shared resources. * Administer Microsoft suite (mail, Drive, Calendar, Meet, Groups, security settings, and basic policies), including user management, organizational units, and enforcing basic security configurations. * Manage user accounts and permissions in core systems (SSO, VPN, collaboration tools, ITSM tool, internal applications) following least-privilege principles. * Maintain and regularly update IT asset inventory (laptops, licenses---including Microsoft workspace and Zoho seats---and accessories), including tagging, allocation tracking, and returns. * Perform routine health checks, including disk space, antivirus status, OS patch levels, backup status, Wi‑Fi health, and network connectivity. * Support small IT and automation projects such as improving ITSM workflows, onboarding templates (including Microsoft and Zoho steps), email groups, and basic scripts under guidance from senior staff. * Contribute to and update IT documentation (how-to guides, SOPs, FAQs) to reduce repeated queries and enable self-service. * Help manage and troubleshoot issues on on‑premise and hosted servers by following change procedures, coordinating maintenance windows, and documenting changes in the ITSM tool. Required Skills: * Diploma/ Graduate in IT administration/ computer science/ hardware * Familiarity with administering o365 (user and group management, basic security settings, Drive/Shared drives, Meet, and Calendar troubleshooting * Exposure to HR or people systems such as Zoho or similar HRIS/HRMS tools, especially for user provisioning and access management * Looking for someone who can join immediately or less than 15 days Why Join LMTEQ: * Be part of LMTEQ's ServiceNow growth story toward Elite Partner status. * Work directly with certified architects, program managers, and delivery leaders. * Gain accelerated learning through real-world ServiceNow project exposure. * Experience a culture built on freedom, integrity, and passion in action.