Infra. Technology Specialist

Job description

**Job Summary** Infra Technology Specialist role focuses on designing implementing and optimizing virtual desktop infrastructure solutions using Azure Virtual Desktop Citrix Virtual Apps and Desktops and Citrix Cloud for enterprise clients in a hybrid work setting. The specialist ensures secure resilient and high performance end user environments supports rotational operations and collaborates across teams to drive reliable digital workplace experiences. **Responsibilities** * Design robust virtual desktop infrastructure solutions using Azure Virtual Desktop and Citrix stacks that deliver reliable and secure access to business applications for a global workforce in a hybrid work environment. * Implement scalable Azure Virtual Desktop deployments that align with corporate standards and optimize resource utilization while maintaining consistent performance across rotational shifts. * Configure Citrix Virtual Apps and Desktops environments including delivery controllers virtual delivery agents and resource locations to ensure stable and efficient application and desktop delivery. * Administer Citrix Cloud components to support seamless integration with on premises and cloud resources and to enable flexible management of virtual desktop workloads. * Monitor infrastructure health using enterprise monitoring tools and Azure native capabilities to proactively identify performance bottlenecks and capacity risks impacting end user productivity. * Troubleshoot complex incidents related to session connectivity profile issues application performance and authentication flows to restore services within defined service level targets. * Optimize image management and golden templates for Azure Virtual Desktop and Citrix environments to reduce login times improve stability and simplify patching cycles. * Coordinate with security and compliance teams to apply policies conditional access and hardening measures that protect virtual desktops and sensitive data without hindering user experience. * Document architecture diagrams runbooks configuration baselines and operational procedures that support knowledge sharing and consistent service delivery across rotational teams. * Collaborate with application owners and cloud engineering groups to validate compatibility streamline integrations and ensure that business critical workloads run reliably on virtual desktop platforms. * Analyze usage metrics and cost drivers to recommend adjustments in capacity planning autoscaling and licensing that support financial efficiency while maintaining service quality. * Support transition and migration activities from legacy VDI platforms to Azure Virtual Desktop and Citrix Cloud by executing well defined cutover plans and validating user readiness. * Contribute to continuous improvement initiatives by proposing enhancements incorporating user feedback and aligning VDI services with the company purpose of enabling secure digital work and broader societal productivity. **Qualifications** * Demonstrate strong hands on experience with Azure Virtual Desktop including host pool design session configuration image lifecycle management and integration with identity services. * Exhibit deep technical proficiency in Citrix Virtual Apps and Desktops such as provisioning methods profile management and policies that affect performance and user experience. * Show proven capabilities with Citrix Cloud administration including configuration of cloud connectors and resource locations in hybrid infrastructure scenarios. * Apply solid understanding of networking fundamentals virtualization storage concepts and Windows platform management to support resilient VDI solutions. * Utilize practical experience in enterprise operations with rotational support models including incident management problem management and change processes. * Leverage scripting or automation skills using tools such as PowerShell to streamline recurring operational tasks and standardize VDI deployments. * Demonstrate effective communication and collaboration abilities that enable cross functional coordination with infrastructure security and application teams in a hybrid work setting. **Certifications Required**Preferred certifications in Azure Virtual Desktop administration or Citrix Certified Associate Virtualization