Infra Test Delivery Digital Lead

Job description

**Job Overview:** **Digital, EUC, (End User Computing)** **Infra Test Delivery Lead (Off Shore - FTE)** has unique responsibilities to manage the quality of the Digital Services Infrastructure, Infra EOL( End of Life)/App growth End User Computing projects and changes, such as patching, upgrades, integrations, certifications and emergency fix. - Responsible for Infrastructure Test Strategy for Infra Changes and Projects related to EUC - The lead is responsible for general project management elements like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure Engineering Operations projects - Primary expectation is manage program demand intake, quality delivery, test planning, schedules, risks and issues, incident analysis. - Accountable to deliver estimate efforts, track financials, hold monthly meetings with Infra leadership and address failed changes incidents and identify do better opportunities. - Accountable to drive quality efficiencies and effectiveness using automated solutions for Digital Services, End User Computing changes Example (GPO), testing life cycle and change process optimization **Reports To:** **SQM Offshore Manager** **Roles Responsibilities** - Provide technical leadership and expertise within the infrastructure field to deliver quality programs and projects in-house and offshore for below areas: - Digital Services Messaging: Email System Upgrades, communication, collaboration tools, Office Products ( More details in the table) - Digital Services End User Computing: Desktop Operating System, Browser Upgrades/Patching (Chrome, Edge on Chromium), VDI, Citrix - Application Growth Lifecycle/End of Life: Application dependent Infrastructure Firmware EOL (End Of Life). - Responsible for defining Infra Test Delivery test strategy, approach test plan and execution for change requests, Post PROD. - Be accountable for the test coordination and mentor Infra Test Delivery Team and participate in interviews, induction, and training. - Ensuring that the application teams adhere to the principles, guidelines and best practices of the Infra Test Delivery strategy as defined. - Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline. - Lead and manage Infra Test Delivery activities such as understanding infra change impacts, prep test plans, perform test execution, deliver test results metrics to key stakeholders. - Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs. - Be an escalation point for project and change deliver, issue Including Major incidents and risk management and stakeholder communications. - Serve as a team lead and plan required talent, capacity and growth to build a robust motivated delivery team. **Required Knowledge** - Familiar with Automated Testing Types, Environments, Frameworks (Linear , Modular , Data-Driven..etc) - Solid understanding and some experience in various testing discipline concepts: functional testing, regression testing, smoke testing, non-functional requirement testing, and performance testing - Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting) - Test management experience including soliciting requirements, producing test strategy, effort estimation and test schedules. - Good understanding of Computer Systems Architecture and Data Center Services and Operations. - Infrastructure Administration, Automation Concepts, Diagnostics and Troubleshooting. - COTS Products LifeCycle, Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod). - Concepts and Tools of Infrastructure Servers Virtualization, Middleware (Web Servers) ,and Network LAN/WAN , Remote VPN Connectivity like Zscaler and Azure. - Monitoring, Alerting, and Scheduling Tools and Services (Control-M , DYNATRACE , Splunk , Grafana..etc). - Service Levels Agreements (SLAs),Service Levels Objectives (SLOs),Service Level Indicators(SLIs). - ITIL Service Management Concepts and Tools HP, ServiceNow(Incident, Problem, Change, Release, CMDB etc.) - Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure - Excel, PowerPoint, SharePoint, Service Now, ADO **Required Skills (** **Digital Services/EUC)** - O365 Upgrades Patching - Windows as a Service Upgrade Patching - Desktop OS upgrades - Lotus Notes/Exchange - Copilot - AI knowledge (Good to have) - Contact Center - Avaya to cisco (agents use and testing) - Sharepoint - VPN - VDI On prem and VDI on cloud. - Browser Compatibility and Upgrades - Mobility Management (Android, iPhone) - Certification Testing **Personal Qualifications Skills** - Bachelor Degree in Information Technology or related field and equivalent experience. - Related Certifications in areas of Computer Infrastructure, Testing, and Project Management. - Provide leadership, build and maintaining relationships with Stakeholders. - Ability to organize and prioritize work and tasks under pressure. - Strong troubleshooting mindset and inquisitive mind sets - Ability to handle conflict effectively. - Able to communicate with all levels of management and peers within the organization, written and verbal. - Flexible with the ability to work on weekends and under pressure - Proactive, strong-minded, quick thinker and assertive.