Infra Test Delivery Digital Lead

Job description

Job Overview: Digital, EUC, (End User Computing) Infra Test Delivery Lead (Off Shore - FTE) has unique responsibilities to manage the quality of the Digital Services Infrastructure, Infra EOL( End of Life)/App growth End User Computing projects and changes, such as patching, upgrades, integrations, certifications and emergency fix. • Responsible for Infrastructure Test Strategy for Infra Changes and Projects related to EUC • The lead is responsible for general project management elements like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure Engineering Operations projects • Primary expectation is manage program demand intake, quality delivery, test planning, schedules, risks and issues, incident analysis. • Accountable to deliver estimate efforts, track financials, hold monthly meetings with Infra leadership and address failed changes incidents and identify do better opportunities. • Accountable to drive quality efficiencies and effectiveness using automated solutions for Digital Services, End User Computing changes Example (GPO), testing life cycle and change process optimization Reports To: SQM Offshore Manager Roles Responsibilities • Provide technical leadership and expertise within the infrastructure field to deliver quality programs and projects in-house and offshore for below areas: • Digital Services Messaging: Email System Upgrades, communication, collaboration tools, Office Products ( More details in the table) • Digital Services End User Computing: Desktop Operating System, Browser Upgrades/Patching (Chrome, Edge on Chromium), VDI, Citrix • Application Growth Lifecycle/End of Life: Application dependent Infrastructure Firmware EOL (End Of Life). • Responsible for defining Infra Test Delivery test strategy, approach test plan and execution for change requests, Post PROD. • Be accountable for the test coordination and mentor Infra Test Delivery Team and participate in interviews, induction, and training. • Ensuring that the application teams adhere to the principles, guidelines and best practices of the Infra Test Delivery strategy as defined. • Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline. • Lead and manage Infra Test Delivery activities such as understanding infra change impacts, prep test plans, perform test execution, deliver test results metrics to key stakeholders. • Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs. • Be an escalation point for project and change deliver, issue Including Major incidents and risk management and stakeholder communications. • Serve as a team lead and plan required talent, capacity and growth to build a robust motivated delivery team. Required Knowledge • Familiar with Automated Testing Types, Environments, Frameworks (Linear , Modular , Data-Driven..etc) • Solid understanding and some experience in various testing discipline concepts: functional testing, regression testing, smoke testing, non-functional requirement testing, and performance testing • Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting) • Test management experience including soliciting requirements, producing test strategy, effort estimation and test schedules. • Good understanding of Computer Systems Architecture and Data Center Services and Operations. • Infrastructure Administration, Automation Concepts, Diagnostics and Troubleshooting. • COTS Products LifeCycle, Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod). • Concepts and Tools of Infrastructure Servers Virtualization, Middleware (Web Servers) ,and Network LAN/WAN , Remote VPN Connectivity like Zscaler and Azure. • Monitoring, Alerting, and Scheduling Tools and Services (Control-M , DYNATRACE , Splunk , Grafana..etc). • Service Levels Agreements (SLAs),Service Levels Objectives (SLOs),Service Level Indicators(SLIs). • ITIL Service Management Concepts and Tools HP, ServiceNow(Incident, Problem, Change, Release, CMDB etc.) • Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure • Excel, PowerPoint, SharePoint, Service Now, ADO Required Skills ( Digital Services/EUC) • O365 Upgrades Patching • Windows as a Service Upgrade Patching • Desktop OS upgrades • Lotus Notes/Exchange • Copilot - AI knowledge (Good to have) • Contact Center - Avaya to cisco (agents use and testing) • Sharepoint • VPN • VDI On prem and VDI on cloud. • Browser Compatibility and Upgrades • Mobility Management (Android, iPhone) • Certification Testing Personal Qualifications Skills • Bachelor Degree in Information Technology or related field and equivalent experience. • Related Certifications in areas of Computer Infrastructure, Testing, and Project Management. • Provide leadership, build and maintaining relationships with Stakeholders. • Ability to organize and prioritize work and tasks under pressure. • Strong troubleshooting mindset and inquisitive mind sets • Ability to handle conflict effectively. • Able to communicate with all levels of management and peers within the organization, written and verbal. • Flexible with the ability to work on weekends and under pressure • Proactive, strong-minded, quick thinker and assertive.