Infrastructure Architect

Job description

- In this role, you will manage contract governance and commercial controls for Cross Functional Services across infrastructure managed services engagements. - Ensure alignment of delivery obligations with contractual commitments, service levels, KPIs, penalties, deliverables, governance forums, reporting obligations, and client expectations. - Act as the central point of coordination for contractual interpretation, obligation tracking, commercial risk assessment, contract change control, and compliance reporting. - Work closely with service delivery managers, finance, PMO, legal, procurement, transition, tower leads, client governance teams, and partner/vendor teams to ensure commercial and contractual discipline. - Drive proactive identification of contractual risks, open obligations, SLA/KPI exposure, change impacts, commercial deviations, and governance actions across the service lifecycle. A day in the life of an Infoscion - As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. - You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. - You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. - You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. - You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! - Experience in contract governance for infrastructure managed services, Cross Functional Services, SIAM, service management, or multi-vendor operating models. - Ability to interpret contract schedules, statements of work, service descriptions, RACIs, governance frameworks, performance obligations, commercial clauses, and change control procedures. - Hands-on experience in tracking contractual deliverables, obligations, service levels, KPIs, penalties, credits, assumptions, dependencies, exclusions, risks, and open actions. - Strong knowledge of contract change management including change request assessment, impact analysis, pricing coordination, approval tracking, documentation, and implementation governance. - Experience in commercial management including billing validation, invoice support, effort/cost tracking, forecast alignment, consumption reporting, chargeability tracking, and financial governance. - Ability to coordinate with legal, finance, procurement, delivery, PMO, transition, service management, tower teams, and client stakeholders for contract-related decisions and escalations. - Experience in preparing compliance dashboards, contract obligation trackers, governance reports, commercial risk logs, SLA/KPI exposure reports, and leadership updates. - Strong understanding of ITIL-based delivery operations, incident/change/problem/service request processes, service reporting, operational governance, and continuous service improvement. - Ability to manage contractual escalations, dispute coordination, audit support, evidence management, and closure of non-compliance observations. - Excellent communication, negotiation, analytical, documentation, stakeholder-management, and executive reporting skills.