Infrastructure Support Analyst

Job description

# **Infrastructure Support Analyst** Date: Aug 17, 2026 Location: Hyderabad, IN Requisition ID: 23339 Description: Minimum 4 to 6 years of experience in infrastructure support, systems administration, IT operations or Level 2/3 technical support. - Strong experience using ITSM platforms such as Freshservice, ServiceNow, Jira Service Management or equivalent. - Experience managing incidents, service requests, problem tickets, and change records. - Good understanding of ITIL principles and service management practices. - Proven ability to manage priorities, follow up actions, and meet SLA commitments. Technical Skills - Microsoft 365 administration and support. - Microsoft Teams administration and support. - Entra ID / Azure AD / On-prem AD operational support. - Exchange Online, SMTP and mail flow troubleshooting. - Proofpoint Email Security or similar email security platforms. - DNS, DHCP, and certificate management. - Windows administration and general infrastructure support. - Knowledge of working with remote sites and supporting rack equipment like UPS and network devices - Awareness of networking concepts such as switches, access points, firewalls, WAN, Internet connectivity, and routing. Infrastructure Support Analyst - Awareness of AWS and cloud service concepts, with the ability to coordinate managed service providers rather than perform deep engineering. Apply now