Inside Sales Manager

Job description

**Job Title** Inside Sales Manager **Job Description** The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. - Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction - Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date - Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities - Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members - Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories - Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market - Be a point of escalation for our clients and respond promptly to any issues - Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed - Work with client contact on reporting and forecasting - Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) - Work with client contact on reporting and forecasting - Coordinate team incentives and Sales Performance Incentive Funds - Partner and build business relationships with all partners to ensure customer expectations are met