Internal Consulting Lead, Senior Vice President

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. We’re currently looking for a high caliber professional to join our team as Senior Vice President, Internal Consulting Lead, Hybrid based in Mumbai India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: · Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. · We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. · We empower our employees to manage their financial well-being and help them plan for the future. · Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. · We have a variety of programs that help employees balance their work and life, including generous paid time off packages. · We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. The Internal Consulting Solutions (ICS) organization is a dynamic and expanding team within Citi responsible for leading high value initiatives to meet Citi’s transformation and business priorities.  The ICS organization delivers significant programs in close partnership with Citi’s functional and business unit senior leadership. ICS covers a diverse set of critical initiatives which vary in size, duration, and complexity sponsored by senior leadership which have significant and measurable business value outcomes. The ICS team is an interdisciplinary team comprised of colleagues with deep management consulting and financial services expertise engaging Citi employees at all stakeholder levels.   • The SVP will be a core member of Citi’s Internal Consulting (ICS) organization.  The key roles of the ICS organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change • The SVP will use methodologies to deliver and support specific Citi operating model, process improvement, and process transformation projects and programs.  Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship • In addition to participating in operating model, process improvement and process transformation projects and programs, the SVP will own specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization.  As such, the individual is expected to support ICS Senior Leadership in building the internal consulting team’s approach for delivery of operating model, process improvement and process transformation • The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership In this role, you are expected to: • Support ICS Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change.  Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value.  Conduct and incorporate research and competitive analysis as required • Support ICS Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities.  Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities.  Support conducting and incorporating leading practice assessments and benchmarking as required • Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change.  Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach  • Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation projects and programs  • Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies • Help create culture change within Citi. 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