International Operations Manager

Job description

- Coordinate daily international shipment dispatch with courier partners (Aramex, DHL, Delhivery) ensuring accurate documentation, labeling, and customs compliance. - Track and report international dispatch TAT, delivery performance, and exceptions across all serviced countries. - Support rate benchmarking and cost comparisons across international courier partners to identify savings opportunities. - Manage customs documentation, invoicing, and regulatory paperwork (CN22/CN23, commercial invoices, HS codes) for outbound international shipments. - Liaise with 3PL and warehouse teams (Mumbai, Delhi, Bangalore) to ensure international orders are picked, packed, and dispatched within TAT. - Investigate and resolve delivery exceptions — customs holds, returns, lost shipments, and delays — working directly with courier partner escalation teams. - Maintain accurate shipment and inventory records in Vinculum WMS for all international orders. - Prepare weekly/monthly MIS reports and summaries on international shipment volumes, costs, and service- level performance for management. - Assist in onboarding new courier partners or expanding serviceable countries as the business scales. - Manage end-to-end air, sea, and express cargo operations — from booking and consolidation through to customs clearance and final-mile delivery — for bulk/freight international shipments. - Prepare and vet cargo documentation including Airway Bills (AWB), Bills of Lading (BOL), packing lists, certificates of origin, and letters of credit as applicable. - Coordinate with freight forwarders and customs house agents (CHA) on shipment scheduling, port/airport handling, and clearance timelines for air and sea freight. Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: - Health insurance - Life insurance - Paid sick time - Provident Fund Work Location: In person