International Voice Process Executive | Foundever

Job description

**JOB DESCRIPTION :** This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes. **Work-Life Balance:** Enjoy a 5-day work week with 2 rotational days off **Global Shift Alignment:** Work primarily during US business hours "Night shift's". Hiring for Fresher's and Experienced **(should possess exceptionally great communication skills in English)** **Skills & Knowledge** **Fluent in business English (written and spoken).** **Compensation & Perks:** **Competitive annual CTC.** Fresher: 3LPA Exp: 3.2 TO 3.6 Free transportation service available for commutes within a 30km radius **2 Way Cab Facility (home pickup and home drop)** **Education** High School Diploma or equivalent required or any degree preferred. **Key Responsibilities Include:** **Information Delivery**: Providing accurate and comprehensive benefits of an **Buy now pay later "APP"**and **Technical support** to customers. **Query Resolution**: Responding to telephone requests concerning customers. **Research & Support**: Researching and discussing options regarding various aspects of an Buy now pay later app and provider information, such as payment delays, card issues and repayment status. **System Navigation**: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses. Provider Interaction: **Professional Conduct**: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills. **Multichannel Support**: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat. **Active Listening & Problem Solving**: Actively listening to customers, understanding their needs, and resolving issues effectively. Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed. **First Call Resolution**: Ensuring first call resolution through effective problem-solving and call handling. **Process Adherence**: Strictly following client program processes and performing all tasks courteously and professionally. **Knowledge Utilization**: Utilizing knowledge base resources and training to accurately answer customer questions. **Record Keeping**: Creating and maintaining accurate customer records with detailed call information. **Documentation**: Accurately documenting call resolutions in the appropriate systems. **Financial Compliance**: Strictly adhering to client processes for handling financial issues and inquiries. **Confidentiality**: Complying with all requirements concerning confidential and personal information. **Policy Adherence**: Following all required scripts, policies, and procedures. **Schedule Compliance**: Adhering to all attendance, work schedule, and scheduled training requirements. **Rounds of Interview:** HR Round Online Assessment Manual Voice Assessment Operational Round If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call to this number **Shravani: 9032470898**