International Voice Support

Job description

Job Description - -------------- **Description** - -------------- We are seeking a dedicated International Voice Support representative to join our team in India. The ideal candidate will be responsible for providing top-notch voice support to our international clients, ensuring their inquiries and concerns are addressed promptly and effectively. **Responsibilities** - ------------------- * Provide exceptional voice support to international clients via phone and other communication channels. * Resolve customer issues effectively and efficiently while maintaining high customer satisfaction levels. * Document customer interactions and feedback in the system for future reference. * Collaborate with team members to improve processes and customer experience. * Stay updated on product knowledge and industry trends to provide informed support. **Skills and Qualifications** - ---------------------------- * Excellent verbal and written communication skills in English. * Strong problem-solving skills and the ability to think critically under pressure. * Familiarity with customer support software and tools. * Ability to work in a fast-paced environment and manage multiple tasks simultaneously. * Basic technical knowledge related to the products and services being supported. * Strong interpersonal skills and a customer-centric approach. Spotlight * Cafeteria, Office gym, Office cab/shuttle, Child care facility, Maternity leaves, Career break/sabbatical, Annual leaves, Rewards \& recognition, Health insurance, Mental health wellbeing