IP Technical Expert Center Specialist

Job description

As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN • Debugs complex product installations, product problems by applying both established procedures and creative alternatives. • Writes technical application notes, field notices. • Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product. • Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with RD, Product Management. • Coordinates upgrade programs for Tier 1 customers (including generation of MOP). • Provides emergency support to customers on a global basis 24/7. • Experience / interest in working in a customer support role and environment is preferred. • Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit. Qualifications You have: • Bachelors degree in Engineering with 715 years of relevant experience. • Provide technical requirement inputs based on customersdeployment experiences. • Contribute inputs to the development of software/hardware build-controlled production releases. • Support the creation and release of hardware/software documentation and customer notifications. • Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had: • Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution. • Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents. • Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. • Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.