ISSRRN0001083 - Infra Tech Support Practitioner Copy 01

Job description

**THE WORK:** Discover the opportunity to make impactful decisions and collaborate across multiple groups to drive success. You will manage and engage with various teams, contributing to key decisions and providing thoughtful solutions to challenges that arise. This role will embrace the principles of Service Desk Management, fostering a collaborative environment where your insights will help shape effective outcomes. Join us in creating a positive and dynamic space where your contributions truly matter. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Oversee data retention practices to ensure compliance and reliability. **HERE'S WHAT YOU WILL NEED:** Beginner proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. **BONUS POINTS IF YOU HAVE:** Intermediate problem solving skills. Advanced communication skills. Intermediate conflict resolution skills. Beginner project coordination skills. Advanced customer service skills.