ISSRRN0001463 - Infra Tech Support Practitioner

Job description

THE WORK: Discover the opportunity to grow and contribute meaningfully in a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This role will allow you to develop and apply your skills in Service Desk Management, fostering a collaborative and solution-oriented atmosphere. We look forward to welcoming your enthusiasm and fresh perspectives. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate analytical thinking. Beginner customer service orientation. Intermediate time management.