ISSRRN000656 - Infra Tech Support Practitioner Copy 09

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices to support organizational compliance and continuity. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 0 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate organizational skills. Beginner analytical thinking. Intermediate customer service orientation.