IT Analyst Technical Infrastructure

Job description

**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Impact Shapes the World at Caterpillar Inc** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. We are seeking a skilled **IT Analyst Technical Infrastructure** to join our **GenAI Deployment and Support** -**Global Finance Services Division.** This role involves the scope, deliverables, and engagement requirements for professional services supporting enterprise Digital Signage and Unified Communications & Collaboration (UCC) technologies. The service provider ("Contractor") shall deliver technical services and project support designed to improve platform reliability, user experience, operational efficiency, and service sustainability. The preference for this role is to be based out of **Bangalore Office, KA-India** **What you will do** **Digital Signage Services** - Provide services related to the enterprise Digital Signage platform (CommandCenter HD), including:Configuration and optimization of content, media, playlists, player devices, displays, scheduling, templates, layouts, and access controls - Design and implementation of enhancements to improve content delivery, platform performance, and audience experience - Monitoring and evaluation of platform performance, availability, and operational health - Analysis and resolution of platform related issues - Development of documentation, knowledge transfer materials, and administrative procedures **UCC Endpoint and Collaboration Services** - Provide services supporting Unified Communications & Collaboration technologies, including:Configuration and optimization of common area phones, Microsoft Teams Rooms, Teams External Calling, telecommunications devices, and voice gateways - Development and enhancement of Amazon Connect frameworks and contact flows - Support for approved UCC initiatives, including POTS line elimination, analog gateway retirement, endpoint modernization, and Microsoft Teams Rooms expansion - Analysis and resolution of endpoint, collaboration, and voice service issues - Recommendations and implementation activities intended to improve service availability, resiliency, and user experience **Deliverables** - Configured and optimized Digital Signage environments and associated platform components - Implemented UCC endpoint and collaboration technology enhancements - Amazon Connect frameworks, contact flows, and supporting documentation - Technical documentation, operational procedures, and knowledge transfer materials - Status reports, implementation summaries, and recommendation documents as defined by approved project activities **What you will have** - Master’s or bachelor’s degree in computer science or a related field with at least 6+ years of experience - Should have the ability to learn new skills at a faster pace. - Proven ability to work creatively and analytically in a problem-solving environment. - Strong verbal and written communication skills, presentation, analytical, organizational, and interpersonal skills - Strong troubleshooting, problem solving and conceptualization skills. - Ability to network with peers and achieve results through others. - .**Work Timings: 01:00 Noon -10:00PM IST** - **This position requires the employee to work a 5-day-a-week schedule in the office.** **Skill Descriptors** **Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge: - Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. - Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. - Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. - Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. - Helps others solve technical or procedural problems or issues. **Technology Advising:** Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain. Level Basic Understanding: - Provides information regarding application of a specific technology within one's own organization. - Describes the roles, responsibilities and key competencies of a technical advisor. - Pursues continual learning to broaden technology area knowledge, skills and application as well as general business knowledge. - Explains a specific technology and its application in detail. **Hardware Infrastructure:** Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Level Basic Understanding: - Describes the advantages and disadvantages found in commonly used hardware products. - Identifies the m