IT Asset Management Consulting and Audit

Job description

# **Here's how you'll contribute:** Key responsibilities will be: - A ssist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. - Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. - Provide break-fix support for Lab IT workstations and associated peripherals - Execute IMAC (Install, Move, Add, Change) activities for lab IT assets - Ensure timely resolution of incidents in line with defined SLAs - Deliver hands-and-feet support for remote network, server, and infrastructure teams - Support end-to-end asset lifecycle activities, including provisioning, tracking, movement, and decommissioning - Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. - Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. - Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. - Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. - Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.