IT Command Center/GOC Lead

Job description

**Role & responsibilities** - Strong Leadership and Interpersonal Skills - Ability to drive governance and controls, collaborate with cross functional teams across enterprise. - Good Understanding of Monitoring Tools & alerts Monitoring Process and Management (Example: Solarwinds, Datadog, et - Strong Leadership and Interpersonal Skills - Ability to drive governance and controls, collaborate with cross functional teams across enterprise. - Good Understanding of Monitoring Tools & alerts Monitoring Process and Management (Example: Solarwinds, Datadog, etc) - Good understanding of IT infrastructure and application environment and significance of the technology stack. - Good understanding and hands on experience in Certificate management(Internal & External) and renewal process - Good analytical skills to understand data patterns, trends and create a plan for continuous improvement - Excellent Communication, Presentation and Negotiation Skills - Hands-on Experience with IT service management (ITSM) tools, such as ServiceNow,Experience in creating Reports, dashboards - Good knowledge and experience in ITIL framework and ITSM process & Procedures - Major Incident Management/Incident management - Change management - Problem Management - Knowledge Management - Continuous Service Improvement - ITIL Certification **Job Requirements\\*** Command center experience. ITSM process and procedures Good understanding in ITIL framework **Key Responsibilities\\*** - Strong Leadership and Interpersonal Skills - Ability to drive governance and controls, collaborate with cross functional teams across enterprise. - Good Understanding of Monitoring Tools & alerts Monitoring Process and Management (Example: SolarWinds, Datadog, etc.) - Good understanding of IT infrastructure and application environment and significance of the technology stack. - Good understanding and hands on experience in Certificate management (Internal & External) and renewal process - Good analytical skills to understand data patterns, trends and create a plan for continuous improvement - Excellent Communication, Presentation and Negotiation Skills - Hands-on Experience with IT service management (ITSM) tools, such as ServiceNow, Experience in creating Reports, dashboards