IT Discovery Administrator

Job description

**IT Discovery Administrator – Lansweeper & CMDB Integration** **Location: Hyderabad, Noida, Gurgaon, Chennai.** **Experience: 8-15 years** **Immediate Joiners preferred.** If you are right fit, **Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Discovery Admin" along with notice period.** **Lansweeper Discovery Administration** - Administer, configure, and maintain the Lansweeper discovery platform. - Monitor and optimize discovery jobs, scanning schedules, credentials, and discovery configurations. - Identify and resolve discovery failures, coverage gaps, and data collection issues. - Analyze discovery performance and recommend improvements to increase asset visibility and accuracy. - Support onboarding of new discovery sources, network segments, and environments.\\ - **Data Quality, Validation & Remediation** - Perform data validation, reconciliation, and remediation activities to improve discovery coverage and asset data quality. - Investigate discrepancies between discovered assets and CMDB records. - Develop and execute processes for identifying duplicate, stale, or incomplete configuration items (CIs). - Collaborate with infrastructure and application teams to resolve data quality issues and improve data governance. - Produce regular reporting and metrics related to discovery coverage, compliance, and data accuracy. - **CMDB & Integration Management** - Support integration of Lansweeper discovery data with ServiceNow CMDB. - Monitor and troubleshoot data synchronization processes between discovery sources and CMDB platforms. - Ensure configuration data is properly mapped, transformed, and reconciled within ServiceNow. - Work with stakeholders to maintain CMDB health and alignment with ITIL best practices. - **Operational Support & Continuous Improvement** - Participate in incident, problem, and change management activities related to discovery and CMDB services. - Create and maintain technical documentation, operational procedures, and knowledge articles. - Identify automation opportunities and recommend process improvements to enhance discovery and CMDB operations. - Collaborate with vendors and internal teams to support platform upgrades, enhancements, and issue resolution. - **Required Qualifications** - Hands-on experience administering and supporting the **Lansweeper Discovery Tool** in an enterprise environment. - Strong understanding of IT asset discovery, inventory management, and configuration management concepts. - Experience performing data validation, reconciliation, and remediation activities to improve discovery coverage and data quality. - Knowledge of networking fundamentals, including DNS, Active Directory, IP addressing, and discovery protocols. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and stakeholder management skills. - **Secondary Knowledge / Preferred Experience** - Working experience with **ServiceNow CMDB** , including CI management, reconciliation, and data quality processes. - Experience with **Syncfish** or similar third-party integration tools used for synchronizing discovery data between Lansweeper and ServiceNow CMDB. - Familiarity with ServiceNow Discovery, Service Mapping, Asset Management, or Configuration Management processes. - Understanding of ITIL framework and CMDB governance best practices. - Experience with reporting, dashboards, and data analysis for discovery and asset management operations. - **Preferred Skills** - Knowledge of enterprise infrastructure environments (Windows, Linux, cloud, and network devices). - Experience with APIs, integrations, and data transformation concepts. - Ability to work independently while collaborating effectively across global teams. - Continuous improvement mindset with a focus on operational excellence and data quality. - **What Success Looks Like** - Improved enterprise discovery coverage and asset visibility. - High-quality, accurate, and reconciled CMDB data. - Reliable synchronization between Lansweeper, Syncfish, and ServiceNow CMDB. - Reduced discovery gaps, duplicate records, and data inconsistencies. - Enhanced reporting and governance for configuration and asset management processes. - **Education :** Bachelors in Computer Engineering, Bachelors in Database Management, Bachelors in Information Systems, Bachelors in Information Technology, Bachelors in Network Engineering - **Professional Experience and Years of Experience :** ADM - Database with 1-3 YEARS, Agile with 1-3 YEARS, Client Relationships with 1-3 YEARS, Collaboration Tools & Methods with 1-3 YEARS, Design Thinking with 1-3 YEARS, Executive Presence with 1-3 YEARS, IDSS / Cloud (Infrastructure Management) with 1-3 YEARS, Inclusion with 1-3 YEARS, Personal Effectiveness with 1-3 YEARS, ServiceNow with 1-3 YEARS, Storytelling with 1-3 YEARS, Workplace Services (EUC) with 1-3 YEARS - **Skills :** Storage Management, Design Thinking, Security Operations Management, Agile Methodology, Executive Presence, Storytelling, Enterprise Resource Planning (ERP), Applications Support, Database Maintenance, Database Administration, Database Management, Configuration Management Database (CMDB), Collaboration Tools, Database Monitoring, Inclusion, Server Infrastructure, eDiscovery Tools, OS management, Cloud Applications, ServiceNow Platform, Backup Management, Personal Effectiveness, Client Relations - **Primary location :** 1401-G-India: DLF Commercial Building 3, Phase V, Gurugram - **Client specific requirement :** Hands-on experience administering and supporting the Lansweeper Discovery Tool in an enterprise environment. - Strong understanding of IT asset discovery, inventory management, and configuration management concepts. - Working experience with ServiceNow CMDB, including CI management, reconciliation, and data quality processes. - Experience with Syncfish or similar third-party integration tools used for synchronizing discovery data between