IT Engineer II

Job description

Key responsibilities • Collaborate with internal and external teams to build and maintain infrastructure to meet business objectives • Provide technical expertise for Salesforce Sales Cloud / Service Cloud / Field Service. • Support Release Management by supporting deployments for new and existing services. • Troubleshooting performance issues with services running in Salesforce. • Promote a DevOps culture of operational excellence, enabling continuous integration and deployment, rapid iteration, ever increasing automation, and highly available services. Must have: • Bachelor’s degree: Computer Science, Engineering or related field • 4+ years of total IT experience • At least 2 years of experience in Salesforce Development Life Cycle including Deployment/Packaging effectively using Metadata API, Changeset and Ant. • Good understanding of best practices of coding standards • Valid Salesforce certification credentials • Experience and desire to work in a Global delivery environment Should have: • Excellent verbal and written communication skills, and ability to communicate across borders. • Proven ability to work in a self-directed manner • Able to set priorities and remain flexible in a changing environment. • Builds relationships with and gains the trust of customers by always meeting commitments.