IT Infrastructure

Job description

**Role & responsibilities:** - Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team. - Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes. - Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with. - To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met. - Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation. - Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery. - To work in coordination with central IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, internal applications. - IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM) - Office 365 Management - Video Surveillance (CCTV) implementation and maintenance, VMS administration and support - Audio/Video setup – implementation and maintenance - Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices. - Will be responsible for ensuring required documentation and audit related requirements pertaining to ISMS, IMS, BSC audits - Maintain documentation and process control related to IT audits. - E-waste management