IT IS_Service Desk calling

Job description

**Role:IT IS\\_Service Desk calling** **Job Requirements\\*** - **Act as the initial contact for IT-related issues (password resets, login problems, connectivity issues).** - **Log, categorize, and prioritize tickets; ensure timely resolution.** - **Maintain accurate records of issues, resolutions, and user interactions.** - **Provide clear, empathetic communication to non-technical users.** - **Handling frustrated users calmly and professionally.** - **Managing multiple tickets and prioritizing urgent cases.** - **Must have international call handling experiences.** - **24/7 Operations: Many service desks require shift work, including nights and weekends.** **Key Responsibilities\\*** **Act as the primary contact point between users and IT services.** **Provide clear, empathetic communication to non-technical users.** **Must handle stressed or upset users professionally.** **Hands-on experience in ticket creation and documents.** Handle routine service requests such as **password resets, account unlocks, software installations, and access provisioning**.