IT IS_Service Desk (Walk-in)

Job description

**Role - IT IS\\_Service Desk (Walk-in)** **Years of Experience - 3 to 6 years** **Location - Bangalore** - IT Service Desk Operation - sAtleast 3 years of experience handling Service Desk services - .Fluency in English (Reading, Writing, Speaking - )Understand and responds in Business Communication - sGood Managerial Skil - lUnderstanding and knowledge on IT Infrastructure - .Work in any shift (24\\*7 - **)Good-to-Have** - :ITIL Knowledg - eUnderstanding and knowledge on IT Infrastructure - **.Responsibility** - :Act as Single point of contact as Customer Global Service Des - kA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems - .Create / Update KBA, SO - PService Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentatio - nService Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectivel - yService Desk Analysts must maintain comprehensive records of issues relating to both software and hardwar - erespond to requests for technical assistance in person, via phone, chat, web and emai - ldiagnose and resolve technical hardware and software issue - sresearch questions using available information resource - sadvise user on appropriate actio - nfollow standard help desk procedure - slog all help desk interaction - sadminister help desk softwar - efollow up with customers and users to ensure complete resolution of issue - sredirect problems to correct resourc - eidentify and escalate situations requiring urgent attentio - ntrack and route problems and requests and document resolution - sresolve technical problems with Local Area Networks and Wide Area network - sprepare activity report - sinform management of recurring problem - sstay current with system information, changes and update - shelp update training manuals for new and revised software and hardwar - etrain users as necessar y