IT Manager

Job description

**Role & responsibilities** - identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads. - Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment. - Ensure that the processes and practices are also changed to suit the dynamic business environment. - Keep abreast of new technologies being used in the retail industry - Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system - Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores - Ensure the standardization of process, metrics and SLAs across retail formats and measure their effectiveness periodically - Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team - New Layouts & Formats Work with IRSG Team on new Concept of Retail formats and support Retail Automation - Retail Expansion – Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening - Partners – Identify / review new partners required to implement IT Infrastructure Solutions across formats. - Legal – Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations. - IT Security – Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets - Retail Assets – Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats - Negotiation – Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats. - Business Associates – Interact with New Franchises for standardizing the infrastructure across formats. - Concept Store – Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc., - POC – Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats. - Cost Saving – Review IT-Infrastructure cost at Retail formats and work out models for reducing cost. **Preferred candidate profile** - Good communication both written, verbal & presentation skills - An ability to learn new technologies quickly - Strong documentation skills