IT Operations & Application Production Support Engineer

Job description

**Job Title** IT Operations & Application Production Support Engineer **Department** CARD 11 - Obsolescence **About Business Line/Function** The Business Relationship Management function is responsible for building and maintaining strong relationships with business stakeholders, understanding their needs, and ensuring that IT services are aligned with business objectives. Specifically, this role will focus on managing the relationship between IT and business stakeholders to ensure that business needs are met, and that IT services are delivered to support business operations. **Position Purpose** The Business Relationship Manager (BRM) acts as a liaison between IT and business stakeholders, ensuring business needs are understood and met. The role involves assisting in architecture and security workshops, planning, coordination, and delivery of IT services to support business operations, as well as ensuring project objectives are met within budget, deadlines, and quality standards. The BRM will also be responsible for ensuring the delivery of various deliverables, updating project management tools, escalating alerts when necessary, and providing quality and tailored reporting. Additionally, the BRM will contribute to the qualification of deployment and operability conditions for production release, organize the transition of projects to maintenance mode, and ensure that project objectives are met within budget, deadlines, and quality of deliverables. **Responsabilités** **Direct Responsabilités** - Assistance to architecture and security workshops - Preparation, consolidation, validation of estimation and implementation planning elements - Measurement of progress status and conclusions - Coordination, management of the relationship and follow-up of all stakeholders - Guarantee of the delivery of the various deliverables defined in the project management methodology - Update of project management tools - Ensuring alerts are escalated when necessary, along with quality and tailored reporting - Qualification, with IT Production, of the deployment and operability conditions for production release - Organization of the project's transition to maintenance mode (transfer to application portfolio) - Ensuring that project objectives are met within budget, deadlines and the quality of deliverables **Contributing Responsibilities** - Contribution, clarification, challenge of the need across the various phases of the project. - Definition of objectives and deadlines for deliverables while ensuring compliance with the Quality, Cost and Time triptych. - Risk identification, assessment and anticipation. - Definition of project resource requirements. - Considering the workload plans of contributors in the development of schedules. - Project monitoring bodies adapted. - Operational management of projects and associated budgets enabling their execution. - Agile dimension in management - Handling of patching and obsolescence **Technical & Behavioral Competencies** - Strong communication and coordination skills - Ability to work in a fast-paced environment and prioritize multiple tasks and projects - Excellent analytical and problem-solving skills - Strong understanding of IT service management processes and project management methodologies - Ability to work with diverse stakeholders, including IT teams and business stakeholders **Specific Qualifications** - Confirmed experience in patching and obsolescence management - Hands-on experience with project management tools and methodologies - Good understanding of IT systems and applications, including operating systems, software, and hardware - Experience working in a DevOps environment, with knowledge of continuous integration and delivery practices **Technical Skills** **Skills Referential (Required knowledge, skills and abilities)** - Patching and obsolescence management - IT service management: ITIL - Ability to work with Clarity, Kanban, Jira - Project management: Agile, Scrum, Waterfall **Behavioral Skills** - Communication and coordination - Analytical and problem-solving - Adaptability and continuous learning **Education Level** Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field. **Required Experience** 5-10 years exp in project management **Location:** Chennai **About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. **About BNP Paribas India Solutions** Established in 2005