IT Project Management Advisor

Job description

**Req ID:** 385948 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Project Management Advisor to join our team in Hyderabad, Telangana (IN-TG), India (IN). **Job Description – Capacity & Fulfilment Lead** **Role:** Capacity & Fulfilment Lead **Experience:** 12+ Years **Domain:** Healthcare – Mandatory **Coverage:** Cross-Portfolio Support **Engagement:** Enterprise Healthcare Customer **Location:** Hyderabad(Preferred)/Metro locations where we have NTT DATA Office presence Role Overview We are looking for an experienced **Capacity & Fulfilment Lead** with 12+ years of experience to lead capacity planning, demand fulfilment, and resource optimization across multiple portfolios supporting a strategic healthcare customer. The role will provide **cross-portfolio visibility and governance of demand, capacity, supply, and fulfilment** , working closely with delivery leaders, portfolio/program managers, workforce management, talent acquisition, and other enabling functions. The successful candidate will be responsible for ensuring that current and forecasted resource requirements are understood, planned, and fulfilled in alignment with business priorities and delivery commitments. Strong experience working in the **Healthcare domain is mandatory** , along with demonstrated expertise in capacity planning, resource/workforce management, demand forecasting, fulfilment governance, and stakeholder management in a large-scale IT services or technology environment. Key Responsibilities Capacity Planning & Demand Management - Lead capacity and resource planning across multiple portfolios, programs, and delivery teams supporting the healthcare customer. - Consolidate and analyze current and future demand across portfolios to provide an integrated view of resource requirements. - Develop short-, medium-, and long-term capacity forecasts based on project pipelines, business priorities, ramp-ups, ramp-downs, and anticipated demand. - Identify capacity gaps, excess capacity, skill shortages, and potential fulfilment risks proactively. - Partner with portfolio and delivery leaders to validate demand forecasts and resource requirements. - Drive proactive capacity planning rather than reactive resource fulfilment. Fulfilment Management - Own and govern the end-to-end resource fulfilment process across the account/portfolio landscape. - Track open demands, ageing, fulfilment status, critical positions, and upcoming resource requirements. - Coordinate with internal workforce/resource management teams, Talent Acquisition, subcontracting/vendor teams, and delivery organizations to fulfil demand. - Establish prioritization mechanisms for critical and competing resource demands. - Drive timely closure of resource requirements while balancing skills, location, cost, availability, and delivery timelines. - Identify fulfilment bottlenecks and implement corrective actions and escalation mechanisms. Cross-Portfolio Governance - Establish a consistent capacity and fulfilment governance model across portfolios. - Provide leadership with a consolidated view of demand, supply, fulfilment, utilization, and associated risks. - Facilitate regular capacity and fulfilment reviews with portfolio, delivery, and account leadership. - Ensure alignment between portfolio-level requirements and overall account/customer priorities. - Identify opportunities for resource sharing and redeployment across portfolios to improve utilization and minimize external hiring. - Manage dependencies and competing resource requirements across programs. Workforce Optimization - Drive effective utilization of available resources through proactive deployment and redeployment. - Identify upcoming roll-offs and facilitate early mapping of resources to future requirements. - Support workforce pyramid, location, skill-mix, and cost optimization initiatives. - Partner with leadership to identify strategic skill requirements and capability gaps. - Provide inputs into hiring, cross-skilling, upskilling, and workforce transformation plans. - Reduce fulfilment lead times and improve internal fulfilment wherever feasible. Healthcare Domain Alignment - Apply an understanding of the Healthcare industry and healthcare technology landscape when assessing resource and capability requirements. - Understand delivery considerations associated with healthcare customers, including regulatory, security, privacy, compliance, and business-critical environments. - Work effectively with teams supporting healthcare business functions, platforms, applications, data, digital transformation, infrastructure, and related technology services. - Ensure workforce and capacity strategies are aligned with customer priorities and healthcare-specific delivery requirements. Reporting, Analytics & Continuous Improvement - Develop and maintain dashboards covering key metrics such as: - Demand vs. capacity - Fulfilment rate - Open and ageing demands - Time to fulfil - Resource utilization - Bench/available capacity - Upcoming roll-offs - Skill gaps - Internal vs. external fulfilment - Use data and trend analysis to anticipate capacity constraints and recommend actions. - Drive standardization, automation, and continuous improvement of capacity and fulfilment processes. - Present actionable insights, risks, and recommendations to senior account and delivery leadership. **Required Experience & Skills** - 12+ years of overall professional experience, preferably within IT services, consulting, technology delivery, or large-scale managed services organizations. - 8+ years of significant experience in capacity planning, resource management, workforce management, demand management, or fulfilmen