ITIL (Asset Management/Service Management)

Job description

**Educational Requirements** Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Bachelor Of Commerce,Bachelor Of Science,Master Of Technology,Master Of Engineering,MBA **Service Line** Cloud Infrastructure Services **Responsibilities** - Own end-to-end lifecycle of major incidents (P1/P2) - Lead incident bridge calls and coordinate resolver teams - Act as single point of contact for stakeholders and leadership - Provide timely communication to business and IT stakeholders - Manage escalations across internal teams and vendors - Ensure adherence to ITIL processes and governance - Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA) - Identify trends and recommend continuous improvement actions - Coordinate with Change/Release teams during major incidents **Preferred Skills:** - Foundational->Service Management->ITIL - Technology->Infra\\_ToolAdministration-ITSM->ServiceNow - Domain->Service Management->IT Asset Management - Foundational->IT User Management->Incident and Request Management