ITOps Consultant – Monitoring & Observability

Job description

ITOps Consultant – Monitoring & ObservabilityThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **What you will do:** **Overview:** We are seeking an experienced **ITOps Consultant – Monitoring & Observability** to design, implement, and operate enterprise-grade monitoring solutions. This role focuses on ensuring **high availability, performance, and reliability** of IT infrastructure and applications through modern observability practices. The ideal candidate will have **5+ years of hands-on experience** in monitoring and observability platforms, with **OpsRamp as a primary or preferred tool**. Candidates with strong experience in **Datadog or Dynatrace** and proven capability to integrate monitoring tools with **ITSM platforms** are also encouraged to apply. **This is a rotational shift role**, supporting 24x7 operations. **Primary Responsibilities:** - Deploy, configure, and operate **OpsRamp** as the core monitoring platform, including onboarding devices, applications, and services. - For non-OpsRamp profiles, quickly adapt and transition experience from tools like LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool  into the OpsRamp ecosystem. - Integrate monitoring platforms with **IT Service Management (ITSM) tools** (e.g., ServiceNow, BMC Remedy) for incident, event, and alert management. - Develop and maintain **dashboards, alerts, SLIs/SLOs, and reports** to ensure proactive issue detection and faster incident resolution. - Tune alert thresholds and correlation rules to **reduce alert noise and improve signal quality**. - Support **hybrid and multi-cloud environments**, including on-prem, cloud, and containerized platforms. - Collaborate with Infrastructure, Application, and DevOps teams to integrate monitoring into **CI/CD pipelines** and operational workflows. - Automate monitoring, alerting, remediation, and reporting using **scripts, APIs, and orchestration tools**. - Leverage **AIOps capabilities** for anomaly detection, event correlation, and predictive insights. - Participate in **rotational shifts** and support operational monitoring, incident triage, and root cause analysis (RCA). - Document monitoring architectures, runbooks, configurations, and standard operating procedures (SOPs). **What you need to bring:** - **7-10 years of experience** in IT Operations, Monitoring, or Observability roles. - **Hands-on experience with OpsRamp** for monitoring deployment, configuration, and operations - OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool, with readiness to work on OpsRamp. - Proven experience integrating monitoring tools with **ITSM platforms**. - Strong understanding of **metrics, logs, traces**, and observability best practices. **Technical Skills** - Experience with **open-source monitoring tools**: - Prometheus, Grafana - ELK Stack (Elasticsearch, Logstash, Kibana), Fluentd - Tracing tools such as Jaeger or Zipkin - Working knowledge of **REST APIs** and API-based integrations. - Scripting/automation experience using **Python, Ansible**, or similar tools. - Familiarity with **AIOps concepts**, anomaly detection, and intelligent alerting. - Understanding of **ITIL processes** and service management frameworks. - Exposure to **security monitoring** and compliance requirements is a plus. **Soft Skills** - Strong analytical and troubleshooting skills for complex production issues. - Ability to work effectively in **24x7 rotational shifts**. - Good communication skills and ability to work with cross-functional teams and business stakeholders. - Ownership mindset with a focus on reliability and operational excellence. **Nice to Have** - OpsRamp certification or hands-on production deployment experience - Experience monitoring **Kubernetes / OpenShift environments** **What We Can Offer You:** **Health & Wellbeing** We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. **Personal & Professional Development** We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. **Unconditional Inclusion** We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold move