ITSM (IT Service Management)

Job description

**About Ascendion** Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world’s leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience **Experience a community of change makers!** Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. **About The Role** **Job Title: ServiceNow Developer** **Key Responsibilities** - Design, develop, and customize ServiceNow applications using server-side and client-side scripting. - Implement and maintain business rules, Script Includes, UI Policies, Client Scripts, and UI Actions. - Develop automation using Flow Designer, Decision Tables, and IntegrationHub. - Build and maintain Import Sets, Transform Maps, and data normalization logic for ingesting data from multiple external sources. - Implement and customize SLA definitions, Task SLAs, pause logic, and SLA-related calculations. - Configure and extend ServiceNow AI and automation features, including: - Intelligent Document Processing (IDP) - Now Assist / Now LLM (prompt configuration and orchestration) - Predictive Intelligence (classification, similarity, clustering where applicable) - Develop custom logic for exception handling, validation, and reconciliation. - Build reusable components and frameworks to support dynamic rule execution and data validation. - Integrate ServiceNow with external systems using REST APIs, MID Server, and IntegrationHub spokes. - Ensure solutions meet performance, security, and scalability standards. - Support unit testing, system testing, UAT, and defect resolution. - Adhere to coding standards, documentation practices, and platform governance guidelines. - Collaborate closely with architects, analysts, and stakeholders to translate requirements into technical solutions. **Required Skills & Experience** Core ServiceNow Development - 5+ years of hands-on ServiceNow development experience. - Strong proficiency in JavaScript within the ServiceNow platform. - Extensive experience with: - Business Rules - Script Includes - Client Scripts - UI Policies and UI Actions - Strong understanding of ServiceNow data model and table relationships. - Experience on ServiceNow AI & automation capabilities and experience on configuring and extending ServiceNow AI and automation features, including: - Intelligent Document Processing (IDP) - Now Assist / Now LLM (prompt configuration and orchestration) - Predictive Intelligence (classification, similarity, clustering where applicable) **Location: Bangalore, Chennai, Hyderabad, Pune** **Want to change the world? Let us know.** Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!