IVR Engineer

Job description

- IVR Engineer Must have skills: - 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco). - Proficiency in VoiceXML and other IVR development tools and frameworks. - Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization. - Experience with Conversational AI projects, including intent identification and LLM development. - Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). - Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. - Experience with database management (SQL, NoSQL). - Knowledge of telephony protocols (SIP, TDM). - Exposure to RPA tools, CRM systems, and customer service applications. - Proficiency in integrating AI solutions with RESTful APIs and external services. Good to have skills: - Microsoft Co-pilot