Java production support

Job description

**Role & responsibilities** Provide L2/L3 production support for Java-based applications. Monitor application health, troubleshoot production issues, and ensure system stability. Analyze logs, identify root causes, and resolve application/performance issues. Handle incident management, problem management, and service requests within SLA timelines. Work closely with development, infrastructure, and database teams for issue resolution. Perform bug fixes, minor enhancements, and deployment support activities. Participate in release activities, production deployments, and post-release validations. Prepare RCA (Root Cause Analysis) documents for critical incidents. Support batch jobs, schedulers, and integrations with external systems. Ensure application availability, reliability, and performance optimization. Participate in on-call support and rotational shifts if required. Required qualifications to be successful in this role Required Skills Strong proficiency in Java (Java 8/11/17) Experience in Payments domain is mandatory Experience with Spring Boot, Spring MVC, and Hibernate/JPA Good understanding of Microservices architecture Hands-on experience in REST APIs and Web Services (SOAP/REST) Experience in production support activities and incident management Knowledge of Unix/Linux commands and shell scripting Experience with log analysis tools like Splunk, Kibana, or ELK Familiarity with monitoring tools such as AppDynamics, Dynatrace, Grafana, or Prometheus Experience with databases like Oracle, MySQL, or PostgreSQL Knowledge of Kafka, RabbitMQ, or JMS messaging systems Familiarity with CI/CD tools such as Jenkins, Git, Maven, or Docker Understanding of ITIL processes is preferred Preferred Skills Experience with cloud platforms like AWS, Azure, or GCP Knowledge of Kubernetes and containerized environments Exposure to automation and scripting tools Strong analytical and problem-solving skills CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. **Together, as owners, lets turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. **Preferred candidate profile**