Jewellery Department manager

Job description

- Deep Diamond and solitaire product knowledge 4Cs, certification standards (GIA/IGI/HRD), pricing logic - High-value selling and complex customer objection handling - HNW relationship management and consultative sales closure - Team coaching on premium selling techniques - Diamond display, security, and handling SOPs - Basic understanding of range planning and sourcing feedback - Result orientation personally accountable for Diamond AOP; relentless focus on high-value closure - Poise and presence comfortable engaging HNW customers; credible at the top end of the market - Nurturing — committed to building a world-class Diamond selling team over time - Customer centricity — creates an exclusive, unhurried experience for every high-value customer - Communication — articulate, persuasive, and confident with premium clientele - Analytical ability — tracks pipeline, conversion, and ticket size; makes data-driven decisions - Growth mindset — continuously upgrades product knowledge and selling approach