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Job description

**Key Responsibilities** - Administer, configure, and support Jira Software, Jira Service Management (JSM), and Confluence platforms. - Design and implement workflows, custom fields, screens, issue types, permission schemes, notification schemes, and automation rules. - Manage user access, groups, roles, and security configurations. - Develop and maintain Jira projects, dashboards, filters, reports, and service portals. - Build and support integrations between Jira and enterprise tools such as GitHub, Bitbucket, Azure DevOps, ServiceNow, Slack, MS Teams, CI/CD platforms, and monitoring tools. - Configure and maintain Atlassian Marketplace applications and plugins. - Implement governance, standards, and best practices for platform usage and administration. - Troubleshoot platform issues and provide L2/L3 support for end users and stakeholders. - Automate administrative tasks using Jira Automation, REST APIs, scripting tools (ScriptRunner), and other automation frameworks. - Collaborate with Agile teams, Product Owners, PMOs, DevOps, and Engineering teams to improve workflows and productivity. - Monitor platform health, performance, capacity, and availability. - Perform upgrades, migrations, and platform enhancements as required. - Create and maintain technical documentation, knowledge base articles, and operational procedures. - Support audit, compliance, security, and data governance requirements. **Required Skills & Qualifications** - Hands on experience in Jira Administration and Atlassian ecosystem management. - Strong hands-on experience with: - Jira Software - Jira Service Management (JSM) - Confluence - Atlassian Administration - Automation Rules - Workflows and Schemes - User and Permission Management - Experience with Jira Cloud and/or Data Center environments. - Knowledge of REST APIs and platform integrations. - Experience with scripting and automation tools such as: - ScriptRunner - Groovy (preferred) - Python - PowerShell - Familiarity with Agile, Scrum, Kanban, and ITSM processes. - Strong understanding of SDLC, DevOps, and Release Management practices. - Experience in troubleshooting complex platform and integration issues. - Excellent analytical, problem-solving, and communication skills.