Jr Customer Service Executive - Global Network Operations

Job description

Job Description - -------------- **Broad outline of the Role** * Operational role with 24X7 operations from office only and that works minimum direct supervision, responsible for day-to-day network operations support, incidence management, high volume of work in limited time **Minimum Qualifications \& Experience** * Engineering Graduate in ECE, CS with 0-2 Years experience **Other Knowledge \& Skills** * NIL **Key Responsibilities** 1. Incidence management, customer escalations management, internal escalation management 2. Change management, 24X7 operations with 30 minutes incident update and handling skills 3. Maintain daily reports activities and routines. 4. Ensure SLA are achieved and work proactively to maintain the same.